At Occasion Basket, customer satisfaction and product quality are our top priorities. Please read our policy below to understand how returns and refunds work.

 

Returns Eligibility

Due to the perishable and consumable nature of our products, we only accept returns or exchanges under the following conditions:

• You received the wrong item

• The product arrived damaged, leaked, or tampered with

• The item is expired or spoiled upon delivery

 

To be eligible for a return or refund:

• You must notify us within 24 hours of delivery

• Provide clear photos or video of the issue via WhatsApp or email

• The product must remain unused and in original packaging

 

Refund Process

Once your request is verified and approved:

• Refunds will be issued to your original payment method within 5–7 business days

• If you paid via Cash on Delivery, we will refund via UPI or bank transfer

 

Please note:

• Shipping charges (if any) are non-refundable

• We do not offer refunds for change of mind or taste preference

 

Non-Returnable Items

• Opened, used, or unsealed products

• Items returned without prior approval

• Products returned after 24 hours of delivery

 

How to Request a Refund or Report an Issue:

Contact us with your Order ID and issue details at:
📧 info@occasionbasket.com
📞 +91 74549 80584 (WhatsApp)